Welcome to the first edition of PERSPECTIVES, KPMG's regular newsletter providing insight and opinion on emerging customer trends and channel developments in the Financial Services sector.

We have launched this newsletter as a result of growing demand and interest from our clients to understand how evolving customer needs, technological advances, changing regulation and new industry entrants are impacting the distribution landscape.

In this edition we shine a spotlight on recent developments in distribution from around the world. We look at the growth of mobile banking and Near Field Communications and assess their potential impacts on payments and beyond. We consider the potential of social media for Financial Services companies, the emergence of 'virtual branches' and the benefits Personal Financial Management tools can deliver both to customers and to providers.

PERSPECTIVES is intended to provoke debate and to challenge current thinking. We hope you find it interesting and informative. Please contact us with your comments, views and questions.


Mark Guinibert

Hugh O'Reilly
Associate Partner

Virtual banking pods sprout into life in Turkey

Bold and innovative banks are increasingly experimenting with ways of effectively deploying video technology in a bid to reconcile the tension between reducing their cost income ratios and improving the customer experience.


KPMG research highlights the emerging role of Smartphones in retail banking

Most leading banks have spent the last decade focused on building internet capability and have only started to re-focus their efforts onto mobile banking in recent years, reflecting the ever-growing need to be mobile-ready.


Research suggests more than a half of all mobile phones will be NFC-enabled within 3 years

Many industry analysts are predicting that more than 70% of US consumers will have smartphones by 2014, of which over 50% will be NFC-enabled.


Yodlee announces enhanced PFM customisation – but what is the future for Personal Financial Management?

In September 2011, Yodlee announced the availability of Yodlee FinApps, giving Financial Services companies the ability to develop more creative Personal Financial Management (PFM) sites which are tailored to their customers' needs.


Research indicates social media is key to acquiring the banking customers of the future

Research published by Experian has indicated that 18-25 year olds tend to get most of their financial advice from friends, family and social media.


Virtual bank branches get Facebook boost – as video chat goes mainstream will it herald the arrival of truly virtual bank branches?

Facebook has announced the launch of a 'video calling' feature for its 750m active users.


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