Welcome to the first PERSPECTIVES of 2012. In this edition, we include articles on the growth of workplace banking in Australia, the potential impact of emerging facial recognition technologies and the challenges and opportunities arising from the forthcoming transfer of branches between UK banks. We also look at developments in mobile payments and feature the first of two articles on the growth of mobile banking in Nigeria. Stepping outside of the sector, we profile mobile virtual network operator GiffGaff and consider whether its model could be replicated in Financial Services.

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Mark Guinibert

Hugh O'Reilly


Mass customer migration looms, but with what result?

Over 8 million UK banking customers will soon embark on a journey that has been described as being less likely than a divorce…



Sci-fi technology heralds a new banking future

Imagine a day when you walk into your local bank and are greeted by a staff member with a personal "Welcome back, Mr Smith." As you move into the branch, you notice a wall of marketing messages, all seemingly tailored to you.


Workplace banking: the new growth channel?

Rising cost of funds coupled with a saturated marketplace is forcing many Australian banks to look beyond traditional channels for revenue growth opportunities.


Battle lines drawn for the future of mobile payments

According to Gartner's 2011 Hype Cycle on emerging technologies, Near Field Communication (NFC) – or contactless payments – is at the 'Peak of Inflated Expectations,' and will not reach the mainstream for another five to 10 years. This may or may not be so.


Nigeria banks on mobile money future

Mobile money is essential to attaining the Central Bank of Nigeria's (CBN) financial inclusion targets.


Can retail banks learn from GiffGaff's experience of brand engagement?

How does a company reduce its cost base? O2-owned mobile virtual network operator GiffGaff has come up with a novel approach – get your customers to play a central role in delivering support services to each other.



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